Please see below for a list of our Frequently Asked Questions. If you do not see the FAQ that you are looking for then please do not hestitate to contact us via our Enquiry Form, call us on 0131 346 5250 or email us at email@example.com.
Scottish Rugby and Scottish Rugby Hospitality is in close communication with the Scottish Government about current public health matters – the latest details relating to COVID-19 can be found here https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/
We care about our customers; health and safety is our number one priority. If any decisions are made by the Scottish Government that impact our planned events, we will communicate with customers directly and in a timely manner. Relevant details will also be posted on our website.
These FAQ have been compiled to answer questions we’re currently receiving, and they will be updated on a regular basis going forward.
My guests and/or I can’t travel because of government restrictions in place due to Coronavirus COVID-19.
Current travel advice can be found here https://www.transport.gov.scot/coronavirus-covid-19/transport-transition-plan/advice-on-how-to-travel-safely/
If in the days leading up to the event travel restrictions from places of residence are still in place, please contact your Account Manager or email us at firstname.lastname@example.org to discuss your options. Every effort will be made to respond to correspondence received as quickly as possible, however, please bear with us during this busy period. Our opening hours are Monday to Friday, 09:00 – 17:30 BST
I’m worried about Coronavirus COVID-19. Can I get a refund?
Refunds are only available if the event is cancelled or played behind closed doors. Standard T&Cs apply if the event goes ahead as planned. (link to T&Cs).
What if my event is cancelled, postponed or due to Coronavirus (COVID-19) takes place behind closed doors?
If your event is announced as taking place behind closed doors or has been cancelled, we’ll be in touch to discuss re-scheduling and/or applicable refund options, including what action you need to take.
We’ll also get in touch if your event is postponed. Your booking will be valid for the rescheduled date and your Account Manager will be able to discuss options if you can’t make the new date.
If I am entitled to a refund, when and how will money be repaid?
This will vary depending on the event in question, how payment was made in the first place and how quickly we can process refunds for payments made on your behalf. You will be communicated with regarding the refund process and timeline shortly following the cancelled event.
What is being done at the venue to ensure prevention of Coronavirus COVID-19?
Please refer to www.scottishrugbyhospitality.com to see all the careful work we have undertaken to look after you
I’m worried about Coronavirus COVID-19. If I decide not to go and the event is still taking place, can I make a claim through my insurance?
You will need to discuss this with your insurer directly.
I booked hospitality via an officially appointed reseller for an event that has been cancelled. Will I be entitled to a refund?
In the first instance you will need to discuss this directly with the supplier in question.
The Scottish Government is limiting the number of households that can socialise indoors – what does this mean?
At present Staff will ask whether limits on mixing of households is being observed when taking enquiries and either reject a booking request which would exceed the limits or offer an alternative for a booking within the limits. We will configure hospitality seating arrangements according to regulations at the time of the event.
If this changes, we will update our booking conditions and contact you if your booking is adversely impacted.
Will my details be taken for Test and Protect?
We will follow current Scottish Government guidance on this which at present asks us to collect your contact details. These will be kept in conjunction with current GDPR stipulations.