FAQ

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Please see below for a list of our Frequently Asked Questions.  If you do not see the FAQ that you are looking for then please do not hestitate to contact us via our Enquiry Form, call us on 0131 346 5250 or email us at enquiries@murrayfieldexperience.com

Coronavirus FAQs

Scottish Rugby and Scottish Rugby Hospitality is in close communication with the Scottish Government about current public health matters – the latest details relating to COVID-19 can be found here https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/

We care about our customers; health and safety is our number one priority.  If any decisions are made by the Scottish Government that impact our planned events, we will communicate with customers directly and in a timely manner.  Relevant details will also be posted on our website.

These FAQ have been compiled to answer questions we’re currently receiving, and they will be updated on a regular basis going forward.  

My guests and/or I can’t travel because of government restrictions in place due to Coronavirus COVID-19.

Current travel advice can be found here https://www.transport.gov.scot/coronavirus-covid-19/transport-transition-plan/advice-on-how-to-travel-safely/

If in the days leading up to the event travel restrictions from places of residence are still in place, please contact your Account Manager or email us at enquiries@murrayfieldexperience.com to discuss your options. Every effort will be made to respond to correspondence received as quickly as possible, however, please bear with us during this busy period.  Our opening hours are Monday to Friday, 09:00 – 17:30 BST

I’m worried about Coronavirus COVID-19. Can I get a refund?

Refunds are only available if the event is cancelled or postponed and you are unable to attend the rescheduled match. Standard T&Cs apply if the event goes ahead as planned. (link to T&Cs).

What if my event is cancelled, postponed or due to Coronavirus (COVID-19) takes place behind closed doors?

If your event is announced as taking place behind closed doors or has been cancelled, we’ll be in touch to discuss re-scheduling and/or applicable refund options, including what action you need to take.

We’ll also get in touch if your event is postponed. Your booking will be valid for the rescheduled date and your Account Manager will be able to discuss options if you can’t make the new date.

If I am entitled to a refund, when and how will money be repaid?

This will vary depending on the event in question, how payment was made in the first place and how quickly we can process refunds for payments made on your behalf. You will be communicated with regarding the refund process and timeline shortly following the cancelled event.

What is being done at the venue to ensure prevention of Coronavirus COVID-19?

Please refer to www.scottishrugbyhospitality.com to see all the careful work we have undertaken to look after you

I’m worried about Coronavirus COVID-19. If I decide not to go and the event is still taking place, can I make a claim through my insurance?

You will need to discuss this with your insurer directly.

I booked hospitality via an officially appointed reseller for an event that has been cancelled. Will I be entitled to a refund? 

In the first instance you will need to discuss this directly with the supplier in question.  

The Scottish Government is limiting the number of households that can socialise indoors – what does this mean?

At present Staff will ask whether limits on mixing of households is being observed when taking enquiries and either reject a booking request which would exceed the limits or offer an alternative for a booking within the limits.  These are currently 8 people from up to 3 different households indoors

If this changes, we will update our booking conditions and contact you if your booking is adversely impacted.

https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/pages/hospitality-statutory-guidance/

Will my details be taken for Test and Protect?

We will follow current Scottish Government guidance on this which at present asks us to collect your contact details. These will be kept in conjunction with current GDPR stipulations.

https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/pages/collecting-customer-contact-details/

Rugby & Hospitality

You can call our team on 0131 346 5250. Or you can email our enquiries inbox enquiries@murrayfieldexperience.com.

We cater for all dietary requirements. Please let us know your specific requirements at least two weeks prior to the event and we will make sure you are provided with a meal you enjoy and is specific to your needs.

When you are booking please state if you are have a disability and require special assistnace, we can then take the steps to ensure your day goes as smoothly as possible. We can provide wheelchair access match tickets, disabled parking and also wheelchairs (by prior arrangement).

We do not allow children under the age of 16.

There is no parking at BT Murrayfield for international games, unless you are a registered Blue Badge Holder (for the disabled), in which case a limited number of disabled spaces are made available and must be pre-booked at least 2 weeks prior to match day.

On-site parking for hospitality guests at Edinburgh rugby home games is not available the present moment due to the on-going construction of their new stadium on the grounds of BT Murrayfield.

One of the hospitality team will send out pre-event information the week prior to the match, this will detail directions, joining instructions and the itinerary for the day.

We will send out E-vouchers via email approximately 7-10 days before the match. For Scotland games we will issue match tickets once guests are seated in hospitality.  For Edinburgh Rugby matches the E Vouchers are also the match tickets to gain access to seats in the bowl.

You can bring an A5 sized bag into the stadium, anything bigger will have to be stored in a bag drop for a fee. Please be aware that bag drops are only available for international matches.

We require that a 25% deposit is paid 30 days after the booking is made, the remaining balance is due 60 days before match day.

The dress code is smart casual. We allow rugby tops, but no trainers or ripped jeans.

Conferences & Events

Yes, we offer complimentary Wi-Fi throughout all of our conference suites.

We will provide limited signage for the suites and also safety stewards who will direct your guests to the appropriate area of the stadium.

Yes, our event suites are all located on the 1st floor of the building but are full accessible. We also have a Changing Places toilet on site.

Yes, we will cater for all dietary requirements, please advise your event planner at least 10 days prior to your event date.

Yes, this is complimentary for full day. No cars may be left on site overnight.

We can arrange conference pads and pens for your delegates at an additional charge.

Minimum numbers are applicable for all events.

7am, any earlier will be at an additional charge.

Yes, we require PAT certificate and public liability insurance documents. We would request that your chosen AV company come and view the suites prior to running your event.

We have limited AV available within our event suites, however, can hire in any additional equipment at an additional cost.

Banqueting

Yes, we can provide these for your event.

We do not have a dancefloor on site,  however, we can certainly provide this for your event at an additional cost.

Yes, however, there will be a corkage charge. Please speak to your event planner.

As standard, we would offer a set menu. A choice menu can be provided at an additional cost, however, please note this must be pre-ordered prior to your event date.

Yes, we will cater for all dietary requirements, please advise your event planner at least 10 days prior to your event date.

Between 8 – 12 (tables for 11 and 12 are limited).

Exhibitions

Yes, subject to availability.

Yes, however, please be aware that alcohol samples can be no greater than 5ml in volume. Any food samples must have the relevant allergen information on display.

Yes, we have 2 x service lifts available – located at gate 17 and gate 19. Please speak to your event planner for further information.

Yes, however, this will be at an additional cost as we need to hire in additional distribution from an external company.

Yes, as long as you have a market operators licence in place. Please note, our licence does not allow for the sale of alcohol on site by external suppliers.

Weddings

Yes, these can all be arranged with your event planner.

We do not have a specific supplier, however, please speak to your event planner and they will be happy to recommend.

No, but we are happy for you to arrange them with a supplier.

Between 8 – 12 (tables for 11 and 12 are limited).

Yes, however, there will be a corkage charge. Please speak to your event planner.

Yes, depending on mode of transport. Please contact your event planner prior to making arrangements

No, these are not permitted for Health and Safety reasons.

Yes, subject to availability and weather.

Yes, for Religious & Humanist ceremonies.

General

Yes, we offer complimentary Wi-Fi throughout all of our conference suites

We can offer complimentary access to coat rails or provide a full cloakroom service at an additional charge.

Yes, we can arrange this for you at an additional cost, subject to availability and numbers. Please discuss with your event planner for further details.

Yes, however, please liaise with your event planner prior to making arrangements as we have very limited storage available on site and there may be restrictions around match days.

Yes, subject to availability.

Yes, we will provide security for events of up to 100 guests, however, depending on the type of event, the client may be charged for additional security (e.g. trackside arrival, dinner dances) at the venues discretion.

If prior notice is given, we can arrange access Trackside. No clients must go on the National Pitch.

No cars can be left on site overnight

Yes, we have approximately 600 car parking spaces, all of which are complimentary. Events taking place around International fixtures may be affected, however, your event planner will advise accordingly.

2 weeks before event date.